AIM OF THE COURSE

The course
aims to transfer skills, based on clear and schematic notions, methodologies,
tools and application techniques used concretely in the various sectors of the
production field.

Companies
require young graduates with specific specialist skills that allow new hires to
immediately tackle assigned tasks and solve problems by working individually or
in teams, they are increasingly attentive to soft skills such as flexibility,
problem solving and creativity. The course is designed to transfer and train
students in terms of quality both from the point of view of management and from
the point of view of the certification process, through which companies
"exhibit" their distinctive abilities and their ability to interpret
needs. of society. But it is also structured to encourage the development of
flexibility in dealing with problems by engaging everyone in a creative effort.
Another goal of the course is to develop the ability to analyze problems and
support teamwork. The teaching is interactive, developed according to the
modern binary approach: learning practices / learning activities and final
discussion

The course
is structured according to various macro themes to transfer concepts, methodologies,
techniques, to increase basic and transversal knowledge with respect to the
topic of Quality and the evolution of Quality Management.

The
contents are year by year aligned with new company strategies, market changes
and customer behavior specifically:

- basic
concepts, knowledge and application skills of the practical tools required by
companies and consulting firms in the field of production and quality
management;

- a
methodology for analyzing problems in the various production processes, to design,
produce and supply products and services with a view to continuous improvement
towards excellence.

- the
ability to systematize the approach to critical issues and problems in business
processes

- the
techniques for analyzing and solving the main problems in terms of quality
management in production and service companies.

-
fundamentals of ethics and responsibility for business management

- HR
management systems and the leadership style to build a Quality Management
System.

- main
pillars of Quality Standardization (Bodies, Coordinating Organizations,
evolution of the Standards landscape), and of Certification, in particular of
the standard relating to the ISO 9000 family management system, ISO 9001.

EDUCATIONAL OBJECTIVES

We present the objectives of the course according to the setting of the five
Dublin descriptors:

1) Knowledge and understanding upon completion of the course

At the end of the course, the student will have acquired the following
skills:

-      the terminology and underlying
principles relating to them as foundations of business management

-      definitions and concepts
relating to Quality and Sustainability Management and to economic,
environmental and social ethics, for business management.

-      terminology, tools and management
techniques relating to production management and quality in companies.

-      understanding and
classification of quality costs.

-      understanding of the dynamics
and techniques for managing processes

-      BS, ISO international
standards.

-      certification process to
support sustainable management and knowledge of national and international
reference bodies.

-      systems integration principle.

-      acquire the skills to conceive
and guide business management, management towards eco-efficiency,
sustainability, ethics by pursuing excellence.

-      orient students to responsible
management and the need to give a moral foundation to governance, and in
general to the production activity.

2) Ability to apply knowledge and level of understanding

Regarding the various macro issues addressed in the Course:

- customer satisfaction for the production of goods and services

- management and techniques of production by processes

- construction and management of a Quality Management System

- quality management tools and indicators

- leadership and management of human resources for the quality of processes

- quality standardization and certification

- sustainability and responsible management

exercises, oral debates in the classroom and tests are scheduled, so that it
is possible to progressively evaluate the level of understanding of the various
topics and make students able to apply the concepts learned.

3) Critical judgment skills - 4) Ability to communicate what has been
learned.

With regard to descriptors 3 and 4, analytical reports are provided
starting from selected scientific papers, on specific topics, research on
different topics to be carried out in teams following which students will have
to present the work done, independently establishing the rules and roles in the
team and the methods of presentation, expressing critical judgment and
formulating individual or collective observations. The goal is to encourage the
development of critical judgment, the autonomous organization of work, the
ability to interact in team work, the improvement of problem solving and
communication skills.

5) Ability to continue and deepen the study independently

During the course, open questions relating to some real case studies will
be carried out, especially with regard to the standardization and certification
of the quality of tests and exercises, to encourage the student's autonomy and
develop interest in the subject, motivating to deepen different topics.